Terms of Service
By using this website and placing an order, you agree to the following terms and conditions:
1. General Information
2. Orders
3. Payment
4. Shipping
5. Returns and Exchanges
6. Privacy and Data
7. Intellectual Property
8. Limitation of Liability
9. Governing Law
Acceptance of Terms
By using our website and placing an order, you confirm that you have read, understood, and agreed to these Terms of Service. If you have any questions, please contact us before making a purchase.
By using this website and placing an order, you agree to the following terms and conditions:
1. General Information
- Company Information: Sadnest is a small business offering handmade and limited-edition clothing. These terms apply to all transactions made on our website.
- Product Availability: All products are subject to availability. We strive to ensure that product information and stock availability are up to date. However, items may be sold out or temporarily unavailable.
2. Orders
- Order Acceptance: Your order will be considered an offer to purchase products from us. We reserve the right to accept or refuse any order at our discretion, especially in cases of fraud, mistakes, or violations of our policies.
- Custom Orders: If you place a custom order (e.g., personalized, made-to-order, or specific customizations), it cannot be canceled or refunded once the production process has started.
3. Payment
- Accepted Payment Methods: At the moment, we accept cash on delivery (COD) for orders. If cash on delivery is not available for your location or if it’s not possible, we will work with you to find an alternative payment method. Please contact us for further details.
- Payment Authorization: Your payment is processed securely. If the payment is declined or not authorized, we will notify you, and your order will not be processed.
- Pricing: Prices are in Euro. All applicable taxes, duties, and shipping fees are added at checkout.
4. Shipping
- Shipping Process: Orders are processed and shipped within up to 7 days, depending on availability of the item(s). Once your order has been shipped, you will receive a tracking number. Please make sure your shipping details are accurate to avoid delays.
- Shipping Services: For shipments within Bulgaria, we use Ekont. International shipping is available — please contact us for more details and shipping quotes.
- Shipping Costs: Shipping costs are calculated at checkout based on your location and the size of the order. International shipping may be subject to customs duties and taxes, which are the responsibility of the customer.
- Delivery Times: Delivery times vary based on your location. Domestic shipments usually take 2 days, while international shipping can take 4 weeks depending on the destination.
5. Returns and Exchanges
- Non-returnable Items: Custom-made, personalized, or altered items cannot be returned or exchanged unless they have a manufacturing defect.
- Return Process: If you believe your item is defective or there was an issue with your order, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item.
- Refunds: Refunds will be issued to the original payment method, minus shipping fees, after we receive and inspect the returned item.
6. Privacy and Data
- Personal Data: We only collect the data necessary to process your order, including your name, address, and contact information. We respect your privacy and do not share your data with third parties except when required to complete your order (e.g., with delivery services or payment processors).
- Email Marketing: By purchasing, you consent to receiving email updates and promotions from us. You can unsubscribe at any time.
7. Intellectual Property
- All content on this website, including images, designs, and product descriptions, is the intellectual property of [Your company name]. Reproduction, copying, or unauthorized use of any content from this site is prohibited.
8. Limitation of Liability
- Product Disclaimer: We take great care in producing and checking all of our products, but we cannot be held responsible for damage caused by misuse or improper care of the items once they’ve been delivered.
- Force Majeure: We are not responsible for any delays or failures in the performance of our services due to circumstances beyond our control, such as natural disasters, strikes, or unforeseen events.
9. Governing Law
- These Terms of Service are governed by and construed in accordance with the laws of Bulgaria. Any disputes arising from these terms will be resolved in the appropriate courts of Bulgaria.
Acceptance of Terms
By using our website and placing an order, you confirm that you have read, understood, and agreed to these Terms of Service. If you have any questions, please contact us before making a purchase.
